FAQ
Shipping & Delivery
Q: How long does shipping take?
A: Most orders are processed within 1–2 business days. Delivery typically takes 3–7 business days, depending on your location.
Q: Do you offer international shipping?
A: Yes, we ship to over 30 countries. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Orders & Payment
Q: Can I modify or cancel my order after placing it?
A: You can modify or cancel your order within 2 hours of purchase by contacting us directly. Once the order is processed, changes may not be possible.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Payoneer, Union Pay, Alipay, Wechat, Payme, FPS and Apple Pay.All payments are securely processed.
Returns & Refunds
Q: What is your return policy?
A: Due to the delicate nature of vintage and handmade tea ware, we kindly ask that you inspect your order carefully within 48 hours of delivery. If you identify any damage or issues, please contact us immediately with photos and a description. Custom-made or fragile items (e.g., handmade tea ware) are non-returnable unless damaged.
Q: How long does it take to receive a refund?
A: Refunds are processed within 5–10 business days after we receive the returned item. The timing may vary depending on your bank or payment provider.
Product & Care
Q: Are your tea ware items dishwasher-safe?
A: We recommend hand-washing all handmade tea ware to preserve its finish and longevity. Specific care instructions are included with each product.
Q: Can I request a custom order or personalization?
A: Yes, we welcome custom inquiries for certain collections. Please contact us at [baopai.hk@gmail.com] to discuss your request.
Account & Support
Q: How do I track my order?
A: Once your order ships, you will receive a tracking number via email.
Q: Who should I contact if I have a problem with my order?
A: Please email us at [baopai.hk@gmail.com] with your order number and a description of the issue. We aim to respond within 24 hours.